Returns and exchanges

Broken Seal on Axis Communication Boxes
If you open the box, brake the seal, and for some reason do not like the camera, we cannot accept this return. If you open the box and the camera is defective, Axis Communication will gladly exchange the product. For Axis Communication camera RMA (Return Merchandise Authorization) please call 1 (800) 444-2947 and choose Option 2. Thank you.

What items can I return? will refund or exchange many items if the return process is initiated within 15 days of shipment (“return period”). will issue refunds, credit or exchanges for items returned within the return period.
Defective items may be exchanged for the same item. If the same item is not available, the client (you) and may agree on a different item in exchange for the defective item, or may issue a credit or refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, will either charge or credit the difference to the client.
Clearance, sale, on special or demo items may not be returned or exchanged, unless defective.
Non-defective returns or exchanges are subject to a 20% restocking fee.
All items are sold with their respective manufacturer’s warranties. Warranty periods and service will differ by manufacturer and product. All manufacturer’s restrictions apply, which may affect the other provisions of this policy, such as whether the product should be returned to the manufacturer directly, and not to

How do I start the process?
Before receiving any item from, you should make sure it is not damaged when you receive it.

To initiate the return/exchange process, you should first request an RMA (Return Merchandise Authorization) number. You can request an RMA number by any of the following methods:

  • Fill out our Contact US / RMA Request form and send. An RMA number will be issued within 2 business days.
  • Our Customer Service Center at 1-619 224-SHOP(7467) is also available from 9 AM to 6 PM, Pacific Time to issue RMAs.

All RMA number must be requested within 15 days of the original ship date (the “return period”), thereafter all sales are final.

How do I ship the package?
Once you receive the RMA number, you may send the item with the shipper of your choice. The RMA number must be displayed prominently on the shipping label. Please ship to:
Att. Returns Dept.
3688 Midway Drive
San Diego, CA 92110 USA

Please note that you are responsible both for shipping costs and for damage to the item while in transit; therefore we strongly suggest you purchase insurance when shipping.
All shipments must be received within 10 days of the RMA issue date to qualify for exchange or return.

What do I need to include in the package?
All returned or exchanged items must be returned in “like new” condition, and must include all accessories, warranty cards, UPC codes and owners manuals. cannot accept for return or exchange items that are not in their original condition, damaged (unless received already defective or damaged), or missing any parts or accessories, and will send these items back at the owner’s (your) expense.

What happens once receives the returned item?
Once receives the returned item and RMA number, we will notify you of the receipt, and process the return or exchange. If the return or exchange is due to an error on’s part or that of a manufacturer (i.e., a defective product, or if the wrong item was shipped), we will reimburse shipping costs; otherwise you are responsible for shipping to and from’s return facility.

How are refunds handled?
Any refunds for items purchased on credit or debit cards will be credited to that card; refunds for purchases made by check will be refunded by check. If the client (you) has other outstanding debt with, reserves the right to apply the refund to the client’s outstanding debt.