You are here: Home > Customer Service

Phone & Online Support

Sales & Customer Service support*:
+1 (877) 615.7669 Toll-Free or
+1 (619) 270.8401 (for International Customers)
+1 (619) 270.8404 (for bulk inquiries)
8AM - 6PM PST Monday thru Friday (except holidays)

You can also complete our Contact Us form to send us an inquiry. Every effort will be made to address your questions and concerns as soon as possible.

Online Chat:

*All Technical Support calls relating to IP Cameras and their configuration should be made to their respective manufacturer.  Technical Support numbers are posted in the product description page. 



Need to return an item? Read our Returns Policy with instruction. will refund or exchange most items if the return process is initiated within 15 days of shipment.  Items are subject to a 15% restocking fee.  Items that are returned damaged or incomplete will be refused and will be returned to the customer at their expense.

Premier Partners

We work with Dotworkz Systems, to offer you a wide range of services to make it easier to integrate and install your remote monitoring system: Security planning, Installation/Configuration, Network engineering, Equipment monitoring, and On-site training.

US Relay and HD Relay are divisions of Dotworkz Systems to provide remote camera broadband services, offering HD and SD online video streaming & re-broadcasting.