PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
What items can I return?
WebCamProShop.com will refund or exchange many items if the return process is initiated within 15 days of shipment (“return period”).
WebCamProShop.com will issue refunds, credit or exchanges for items returned within the return period.
Defective items may be exchanged for the same item. If the same item is not available, the client (you) and WebCamProShop.com may agree on a different item in exchange for the defective item, or WebCamProShop.com may issue a credit or refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, WebCamProShop.com will either charge or credit the difference to the client.
Clearance, sale, on special or demo items may not be returned or exchanged, unless defective.
Non-defective returns or exchanges are subject to a 20% restocking fee.
All items are sold with their respective manufacturer's warranties. Warranty periods and service will differ by manufacturer and product. All manufacturer's restrictions apply, which may affect the other provisions of this policy, such as whether the product should be returned to the manufacturer directly, and not to WebCamProShop.com.
How do I start the process?
Before receiving any item from WebCamProShop.com, you should make sure it is not damaged when you receive it.
To initiate the return/exchange process, you should first request an RMA (Return Merchandise Authorization) number. You can request an RMA number by any of the following methods:
- Fill out our Contact US / RMA Request form and send. An RMA number will be issued within 2 business days.
- Our Customer Service Center at 1-619 224-SHOP(7467) is also available from 9 AM to 6 PM, Pacific Time to issue RMAs.
All RMA number must be requested within 15 days of the original ship date (the “return period”), thereafter all sales are final.
How do I ship the package?
Once you receive the RMA number, you may send the item with the shipper of your choice. The RMA number must be displayed prominently on the shipping label. Please ship to:
Att. Returns Dept.
3688 Midway Drive
San Diego, CA 92110 USA
Please note that you are responsible both for shipping costs and for damage to the item while in transit; therefore we strongly suggest you purchase insurance when shipping.
All shipments must be received within 10 days of the RMA issue date to qualify for exchange or return.
What do I need to include in the package?
All returned or exchanged items must be returned in “like new” condition, and must include all accessories, warranty cards, UPC codes and owners manuals.
WebCamProShop.com cannot accept for return or exchange items that are not in their original condition, damaged (unless received already defective or damaged), or missing any parts or accessories, and will send these items back at the owner's (your) expense.
What happens once WebCamProShop.com receives the returned item?
Once WebCamProShop.com receives the returned item and RMA number, we will notify you of the receipt, and process the return or exchange. If the return or exchange is due to an error on WebCamProShop.com's part or that of a manufacturer (i.e., a defective product, or if the wrong item was shipped), we will reimburse shipping costs; otherwise you are responsible for shipping to and from WebCamProShop.com's return facility.
How are refunds handled?
Any refunds for items purchased on credit or debit cards will be credited to that card; refunds for purchases made by check will be refunded by check. If the client (you) has other outstanding debt with WebCamProShop.com, WebCamProShop.com reserves the right to apply the refund to the client's outstanding debt.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pro Shop Group. The collective work includes works that are licensed to Pro Shop Group. Copyright 2007, Pro Shop Group ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Pro Shop Group or purchasing Pro Shop Group products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Pro Shop Group or to purchase Pro Shop Group products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Pro Shop Group. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Pro Shop Group used in the site are trademarks or registered trademarks of Pro Shop Group
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pro Shop Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Pro Shop Group does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pro Shop Group does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Pro Shop Group shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pro Shop Group has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Pro Shop Group product is mistakenly listed at an incorrect price, Pro Shop Group reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pro Shop Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pro Shop Group shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Pro Shop Group without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Pro Shop Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Pro Shop Group.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pro Shop Group products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Pro Shop Group products) must be commenced within one (1) year after the claim or cause of action arises. Pro Shop Group's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pro Shop Group may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Pro Shop Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Pro Shop Group does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Pro Shop Group is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Pro Shop Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Pro Shop Group in its sole discretion.
You agree to indemnify, defend, and hold harmless Pro Shop Group, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Pro Shop Group may link to sites operated by third parties. However, even if the third party is affiliated with Pro Shop Group, Pro Shop Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Pro Shop Group. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Pro Shop Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Attention International Customers
Prices are in US Dollars. Your order is subject to duty, tax, and brokerage fees that may be incurred in buying goods from the USA. Please understand you are responsible to pay these charges. Due to the sheer unknown number and type of fees, duties, and taxes, Pro Shop Group can NOT assume any responsibility to pay these.